Unvault Studio
Everything you need to know about returning your hire safely and on time.
Your hire must be returned on or before the return date confirmed in your booking. The 3-day hire window includes the day you pick up the dress.
Check it over
Make sure no personal items are left in pockets. Return the dress in the same condition it was received — no need to wash or dry clean it, that's on us.
Bag it up
Place the dress in a fabric or plastic bag for return. If your hire came in our garment bag, use that.
Drop it off
Return the dress to us at the address confirmed in your booking. If we're not available for a hand-off, message us on Instagram or email to arrange a drop-off time.
You're done
Once we've received and inspected the dress you'll hear from us to confirm everything's good. Cleaning takes it from there.
If you hired with the postage option, we'll include a prepaid return satchel with your dress. Simply repack, seal, and drop it at any Australia Post outlet on or before your return date.
Postage Return Checklist
✦ Repack using the original satchel or packaging
✦ Use the prepaid return label included with your hire
✦ Drop at Australia Post on or before your return date
✦ Keep your receipt as proof of postage
Minor wear is expected and part of hiring. For significant damage — stains that won't clean, tears, or missing embellishments — please contact us as soon as possible and we'll discuss next steps. Our T&C's outline full details.
Do not attempt to wash or iron the dress yourself. Our cleaning process is included in the hire price and handled by us after each return.